Refund Policy
Last updated: March 9, 2026
At NovaMint Networks, customer satisfaction is our top priority. We want you to be completely confident using ClipMint. This Refund Policy outlines the terms under which refunds may be requested and issued for our subscription or one-time plans.
1. Refund Eligibility Window
We offer a 7-day refund window from the date of your initial purchase. To qualify for a complete refund:
- The refund request must be made within 7 calendar days of your initial payment.
- The request should state clearly why the AI clipping or captions did not meet your creative expectations.
- The account should have genuine usage (at least one video processed) rather than single sign-up with immediate cancellation.
2. Requesting a Refund
To initiate a refund request, simply email our billing support team:
Please specify your registered account email, date of purchase, subscription plan type, and order ID if available.
3. Processing Timelines
- Acknowledgement & status verification of your ticket within 24 hours.
- Processed refunds appear in your source bank/account within 5-7 business days.
- All credits are automatically returned directly to the payment instrument used during order checkout.
Non-Refundable Circumstances
Refunds will not be issued under the following conditions:
- Requests submitted after the 7-day initial window has expired.
- Significant plan utilization (greater than 50% of the clips or videos processed).
- Automatic plan renewals (refunds apply strictly to your first subscription cycle).
- Suspension of service due to clear violations of our platform Acceptable Use policies.
5. Subscription Cancellation
Please note that cancelling your recurring billing and requesting a refund are separate actions. You can cancel auto-billing at any time directly on your Settings page to stop future renewals, which keeps your current plan active until the final day of the cycle.